FAQ

Orders

What payment methods do you accept?
Cloudy Fields accepts credit card payments and bank transfer. 

 

Where is my order?
Please follow the order link in the confirmation email to see if your order has shipped.

Where should I contact if I have a problem with my order?
We are really sorry to hear! Please email us at hello@cloudyfields.com and we will take care of it.


Shipping & Returns

Where does Cloudy Fields ship to?
Cloudy Fields currently ships to Indonesia only. But no worries! We are working on bringing our puzzles around the world.

Can I change my shipping address?
Once the order is shipped, you will not be able to change your shipping address.

When will my order ship?
Your order will be shipped as soon as we receive the payment. Please note that orders placed on weekends will be processed the next business day. 

What is Cloudy Fields return policy?
We will accept returns of unopened products within 7 days from the date of delivery for a full refund. Any shipping charges will not be refunded. Refunds will be applied to the original form of payment.

In order to start the refund process, please contact us at hello@cloudyfields.com and provide the email address used to purchase your order as well as the order number. 

Other


How do I frame my puzzle?
Congratulations on finishing your puzzle! We will be selling puzzle glue and frames shortly. You can get standard frame sizes. We recommend getting 50 x 70 cm frames from Ikea. They are affordable and look great: 

I’m an artist and interested in collaborating.
Great, we’d love to talk! Reach out and introduce yourself and your work to hello@cloudyfields.com.

Can I become a reseller? 
If you are really interested, please email us at hello@cloudyfields.com and we’d be happy to discuss it.

I'm interested in featuring Cloudy Fields or interviewing your founders. Where do I direct press inquiries?
If you’re interested in learning more about Cloudy Fields, we’d love to talk with you! You can reach us at hello@cloudyfields.com.